kickapoo lucky eagle casino hotel coupons

Offer suggestions to guest about food and beverage options when necessary.

Maintain knowledge of and provide guests with information about menus, promotions, programs and various gaming options such as Slots, Poker and Bingo.

Promptly and professionally handle guest issues and communicate problems and concerns to management.

Process all sales transactions accurately and immediately and present sales receipts for credit card transactions or as requested by guests.

Efficiently process food and beverage orders and purchases through Point of Sale (POS) System.

Communicate accurately with guests regarding approximate wait times.

Ensure optimum service levels by rotating server stations in a fair and consistent manner.

Greet guests and provide quick, attentive, friendly and professional service while maintaining a positive demeanor and pleasant attitude.

Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.

Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.

While performing the duties of this position, either it being cashiering or hosting, the team member is required to have and maintain a positive demeanor and pleasant attitude towards all guests. When hosting, this position will ensure guests are seated in a timely fashion by rotating seating to servers in a fair and consistent manner. When cashiering, this position is responsible for obtaining proper payment for guest meals.

The host/cashier is responsible for meeting, greeting and welcoming guests to the venue. Assigned role changes from day to day depending on business needs. The Host/Cashier performs a dual role serving as cashier and hosting guests.

Kickapoo lucky eagle casino hotel coupons